Store Policies

Billing

We accept Visa, Master, American Express, Discover, and Paypal (Paypal must be used via Instant Transfer only, E-checks are not accepted).

Upon order submission, a receipt will be e-mailed to the address provided at time of order checkout.

All items are paid for in full upon order submission. After entering credit card information and clicking “complete your order” on the final review page, you will receive an order confirmation number. You will also receive an e-mail confirming that your order has been received. Orders shipping to the states of Illinois are subject to state sales tax.

Discounts

To utilize any of our monthly promotional discount codes, please use/create a registered Russian Pointe account.  Promotional codes may not be applied towards previously placed orders nor combined with any other promotions or discounts.  Only one promotional code may be used per order.  Promotional codes may however be used in conjunction with store credit.

Gift Cards/Merchandise Credit

If you are issued a merchandise credit for the return of an item purchased online, or choose to purchase a gift card from Russian Pointe, the value has no expiration date and may be used at any time.

Backorders/Special Orders

Inventory levels noted on the website for each item are estimates. Backorders can take 6-13 weeks to arrive and must be paid in full at the time of order placement. Once the item has arrived to our warehouse facility, we will process and ship via the method selected at the time of order submission. You will be notified via email of the arrival and shipment of your back order.  You may not back order an item within the RP Outlet.

*Special orders include: demi-pointe shoes, as well as vamp 1 and vamp 3 pointe shoes and slippers.

Order cancellations/modifications:

In order to better serve you and ensure prompt delivery of your items, we utilize automated order processing and warehouse systems.  All orders (including orders for backordered items) cannot be cancelled or modified and will be processed as submitted.   If however, you have been waiting in excess of 13 weeks for delivery of a backordered item that is not classified as a special order, you may cancel your order for a full refund.

Customer service representatives are available 8:30am to 5pm CST Monday through Friday for any assistance.

Return Policy

Prior to returning any item, please make a return authorization request by contacting our representatives at 1-866-776-4683, or info@russianpointe.com for a return authorization number. Any items returned without a return authorization number will not be accepted.  Please indicate at the time of your return request what item(s) you wish to receive in exchange, or if a merchandise credit is preferred.  After you have made your authorization request, you will receive instructions on how and where to send your return.

Returns on any items that are not classified as a special order or clearance item can only be made within 14 days of shipment for exchange or merchandise credit with original packaging and an original receipt.  Returns must be made in a box suitable for shipment (product returned in mailing envelopes will not be accepted).  Altered, used, worn, soiled or damaged items will be rejected and will only be returned to Customer at Customer’s sole cost and expense.  Russian Pointe is not responsible for any shipping fees associated in forwarding a return item for exchange/credit, or for any damage to the product that may occur during shipping.  Shipping for any product exchange item is however complimentary.    *All sales are final for RP Outlet (clearance) items and for special orders.  Special orders again include: demi-pointe shoes, as well as vamp 1 and vamp 3 pointe shoes and slippers.   If you are requesting a return for a product exchange, we cannot guarantee that your requested exchange item will be available at the time of new order processing.  Please allow up to 5 business days for processing of any return request.

If you purchased any Russian Pointe product directly from your local retail affiliate and need to make a return or exchange, please contact the affiliate from which you purchased the item(s).

NOTE:

We cannot guarantee that a specific cobbler can make your pointe shoes. Any stamps on the bottom of pointe shoes are for quality control purposes and are not in any way indicative of maker’s mark. Requesting a return for a specific cobbler is not a viable reason for return.

Shipping

All orders submitted will ship via FedEx.  For international customers, all duties, import taxes, tariffs, or other costs associated with international shipping will be the responsibility of the receiver.  For Mexican customers: Due to importation laws Russian Pointe cannot deliver orders to individuals in Mexico.  Mexican customers may however order from any of our Retail Affiliates in Mexico (Use our Store Locator for contact information: https://www.russianpointe.com/store-locator/) , or place an order for U.S. delivery.

Please provide a street address for shipping any orders as we cannot deliver to PO boxes.

Expedited orders will be processed for delivery and shipped the business day following order submission.  Please allow up to a 48 hour period for ground orders to be processed from our warehouse.  Once shipped, for US domestic orders shipping via standard ground, please allow 5-7 business days for delivery. Only orders totaling $95 or more qualify for free standard shipping within the contiguous United States (Alaska, Hawaii, Puerto Rico, and any other United States territories are excluded from free delivery).  All packages should arrive by the end of the business day they are scheduled to be delivered (weekend delivery not available).

Russian Pointe cannot be responsible for customer errors in the shipping portion of the checkout and will not be responsible for missing packages that are confirmed delivered.